Servicios Profesionales
SERVICIOS PROFESIONALES
Somos un socio de soluciones totales para todo su ciclo de vida de muestras y productos. No importa su tamaño o industria, nuestro equipo de servicios profesionales trabajará con usted para diseñar y configurar la solución STARLIMS para satisfacer las necesidades únicas de su organización. Desde la implementación hasta la formación, trabajará con expertos de la industria que le ayudarán a racionalizar sus operaciones de laboratorio para lograr la excelencia operativa.
QUÉ ESPERAR
IMPLEMENTACIÓN
Nuestra metodología exhaustiva y probada ayuda a asegurar que la implementación de su solución de software STARLIMSse realice a tiempo y dentro del presupuesto, sin sorpresas A lo largo del proceso, nuestros equipos de servicios profesionales actuarán como una verdadera extensión de su laboratorio para garantizar una implementación sin problemas y el éxito a largo plazo con la solución STARLIMS.
Discovery & Requirements Definition
We get to know your business from the inside out. First, we’ll learn about your goals and business needs. A review of your lab workflow and instrument integrations will help us identify areas of improvement. And finally, alongside your IT infrastructure team and other lab stakeholders, we’ll work together to define software requirements and plan for a successful data migration.
System Installation, Configuration, & Quality Assurance
Using the project plan as a roadmap, our software engineers configure and implement the STARLIMS solution, collaborating closely with your team throughout the process. Our development goes through comprehensive quality assurance testing to ensure that your solution meets the highest standards. Transparency and effective communication is key during this time, so we’ll constantly share the project’s progress, preview features, and make adjustments as needed. Hands-on training will ensure that your team fully understands how to operate and maintain the system for future enhancements.
Validation & Deployment
Once the solution is installed and tested, we will assist you through validation processes for industry standards or regulatory bodies before deployment. We will be on-site at your facility during deployment to ensure that the rollout of your solution happens smoothly and efficiently.Training & Support
After your solution has deployed, we’ll still be here to help answer your day-to-day questions, provide ongoing technical support, and plan for your future needs. We offer multiple in-person training sessions in four of our global offices, in addition to online training. Our comprehensive training offerings will ensure that your team is armed with the skills needed to get the most out of your LIMS solution.